CRM


Manage your customers, maximise your business

Are you maximizing on your business opportunities?  Having the right information about your customers is often the key to creating more sales and losing fewer clients.

AddOne offers web-based customer relationship management (CRM) software that provides you with the tools to collect, store and analyse data about your customers.

Using Microsoft Dynamics CRM™, we offer a comprehensive software programme that provides the tools and capabilities needed to create and easily maintain a clear picture of your customer base, from first contact to purchases and after-sales. 

Managing your customers' well means growing your business profitably.  Through our CRM services, you can keep track on when customers were last contacted, the purchases made, status on orders, follow-ups, complaints and information requests.  The software has powerful reporting and analysis tools that make it easy to identify opportunities and problems at a glance.

The application enables different divisions within your organization, such as Marketing, Sales, Distribution and Customer Service, to share information on customers, partners and competitors.  Your staff can retrieve and update the information whenever necessary, giving them access to the right information when handling customer queries or making a sales call. 

Using our hosted services means that no installations are necessary on your computers.  You do not need to pay any expensive licensing fees or invest resources in installing the application across your company workstations.  Full access across the organization is available through AddOne for an affordable monthly fee.

All you need is your staff to have access to the Internet from a pc or mobile device.  All your data is hosted and centrally managed at our state-of-the-art data centre on our Secure Servers.  This gives your employees direct access to customer information, whether they are in the office or on the road.  Information can be easily accessed from most popular portable devices including mobile phones with Web browsers, PDAs and laptops.

The software is easy to use and the data can be easily integrated into other Microsoft Office system applications such as Excel spreadsheets and Word processing. 

The flexibility of the application allows different users to create, save, and reuse views of customer data according to their requirements, eliminating unnecessary information fields.

CRM empowers your staff to share information and ensure that anyone who gets the call from your customers has the information at hand to provide the right answer.  

Stay on the leading edge.  Using our hosted CRM services gives you the right tools to target the right customer for each of your products, manage your marketing campaigns and drive sales activities successfully.  We offer a fast, flexible solution that drives consistent, measurable improvements in the way you do business.


Key Features

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